DO WE USE COOKIES OR OTHER ONLINE ADVERTISING TECHNOLOGIES?
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic data. We also share information on your use of our site with our social media, advertising and analytics partners. You can read more about any of our purposes or the vendors that we use by clicking on "Cookie Settings". This preference centre is accessible at any time through the "Cookie Settings" button located on every page.
When you visit any website, it may store or retrieve information using your browser, mostly in the form of cookies. This information might be personal information about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies.
CUSTOMER PRIVACY POLICY FOR THE PHYSICAL AND DIGITAL WORLDS EFFECTIVE DATE: MAY 2021
1. WHAT IS COVERED BY THIS PRIVACY POLICY AND DO OTHER POLICIES APPLY TO YOU?
2. WHO COLLECTS & USES YOUR PERSONAL INFORMATION?
3. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
4. WHAT PERSONAL INFORMATION DO WE COLLECT?
5. WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?
6. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
7. WHO ARE OUR THIRD-PARTY SOURCES?
8. SHOULD YOU ALWAYS SHARE YOUR PERSONAL INFORMATION WITH US?
9. FOR HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
10. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
11. WHERE DO WE STORE YOUR PERSONAL INFORMATION?
12. DO WE SELL YOUR PERSONAL INFORMATION?
13. WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
14. HOW DO WE ADDRESS THE PRIVACY OF CHILDREN?
15. WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION?
16. CAN THE PRIVACY POLICY CHANGE?
17. DO WE USE COOKIES OR OTHER ONLINE ADVERTISING TECHNOLOGIES?
18. HOW CAN YOU CONTACT US?
BALENCIAGA – UNITED STATES
1. RETURN / EXCHANGE CONDITIONS BALENCIAGA (“We”, “us”, “ our”) accepts returns or exchanges of BALENCIAGA products (“Products”) eligible to return (as defined in BALENCIAGA General Terms and Conditions of Sales) within 30 calendar days of receipt of the Products.
The right of withdrawal does not apply to orders for personalized Products and for any other Product that you was informed at the time of submitting your order that it could not be returned (in accordance with applicable law) (“Non-returnable Products”).
We only allow exchanges on the same Product (same price) in a different size/color. If you would like to receive a different Product or the same Product in a different color instead, please return your Product for a refund. Then place a new order online for the Product you would like.
Products shall be returned in their original condition, unaltered, unused and undamaged, in their original package, if any, and with original tags and labels attached along with all related accessories, documents (e.g. instructions booklet, Product certificates) and protective covers included.
Returns or exchanges of incomplete, altered, worn, damaged, soiled Products will not be accepted and will be returned to you.
The above does not affect your legal rights in relation to Products that have manufacturing defects or are not as described.
2. RETURN / EXCHANGE PROCESS To return a Product, you must inform us of your intention to return or exchange a Product. To this effect you may:
- connect to https://www.balenciaga.com/us/, log in to your account, go your Order History and complete the online return form by selecting the Product(s) you would like to return and indicating the quantity and reason for return;
or
- contact our Client Service for assistance at +1 646 889 1895 or send an email to clientservice.us@balenciaga.com.
To exchange a Product, you may contact our Client Service at +1 646 889 1895 or clientservice.us@balenciaga.com.
You will receive an email confirming your return or exchange request. Please follow the instructions below to return the product(s) to our warehouse or to the nearest store:
- Wrap the Products you wish to return or exchange safely to avoid damage; Place them in their original package, if any, and then inside the shipping box in which you received your order;
- Attach the return prepaid shipping label included in the shipping box to the outside of the box, on top of the original label, and seal the box securely; If you have lost the label, please contact our Client Service for assistance;
- Visit the carrier website or contact the Client Service to arrange for collection. Alternatively, you may drop the box to the nearest carrier drop-off location;
or
- Return the Product(s) purchased online from the Australian website to any BALENCIAGA store in Australia (except Department Stores).
Please note that Products must be returned within 14 calendar days from your request for return or exchange.
3. REFUNDS - EXCHANGES Upon receipt of a Product for which a return or exchange was requested, we will inspect the Product to ensure that the return / exchange conditions specified above in Article 1 are met. Subject to the Product meeting those conditions, an exchange or refund will be made.
Refunds will be made to the original purchaser, in the original method of payment and in the same currency as purchase except in case of payment by cash on delivery where refunds will be made by bank transfer.
Refunds will occur no later than 14 days from the date we received back from you the Products, or you have provided evidence that you have returned them, whichever is the earliest. A confirmation email will be sent to you.
1. GENERAL PROVISIONS 1.1. These general terms and conditions of sale (“General Terms”) describe the terms on which BALENCIAGA AMERICA INC. a New York DEL CORP – Delaware Corporation with its principal place of business located at 65 Bleecker Street 3rd Floor 10012 New York United States (“BALENCIAGA”, “we”, “us”, “our”), sells, and a consumer (“you”) purchases, BALENCIAGA products (“Products”) through the website https://www.balenciaga.com/us/ (“Website”).
1.2. These General Terms will apply to any contract for the sale of Products by BALENCIAGA to you through the Website (“Contract”).
1.3. The sale of Products under these General Terms is only available to consumers, meaning natural persons who act for purposes of personal consumption (i.e. for purposes extraneous to their trade, business, craft and profession and not for profit), who have reached the age of majority and have full legal capacity to enter into a Contract, in their country.
1.4. You will be asked to agree to these General Terms and to the Terms of Use of the Website (“ToU”) before placing an order. We therefore advise you to read these documents carefully, and in particular these General Terms, before proceeding with any purchase, and save or print a copy for future reference. If you do not agree to these General Terms, the ToU, and our Privacy Policy, you will not be able to order any Products from the Website.
1.5. We reserve the right to amend or update all or part of these General Terms from time to time, without notice. Any amendments or updates we make to these General Terms will apply to any future orders you place with us when ordering Products. We will always post the most current version of these General Terms on the Website and display the ”Last Updated” date to reflect the date of the changes.
1.6. These General Terms should be read alongside, and are in addition to, our Privacy Policy at https://www.balenciaga.com/en-us/legal-notices/privacy-policy/privacy-policy.html which tells you how we use your personal data, and our Cookie Policy at https://www.balenciaga.com/en-us/legal-notices/cookie-policy/cookie-policy.html.
2. PRODUCTS INFORMATION AND AVAILABILITY 2.1. Information on our Products (along with the corresponding Product codes) and relevant prices are available on the Website.
2.2. The Products available on the Website are usually a selection of items normally available in stores. However certain Products may be available exclusively online through the Website, and others may not be available, or legally sold, online. Also, some Products may not be shipped to your country.
2.3. Pictures of the Products displayed on the Website are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that a device’s display of our Products accurately reflects them. In particular, the colors, fabric, shade, grain, texture of the Products shown on your screen may vary from those on the actual Product. Therefore, you should rely exclusively on the description of the Products and their characteristics as mentioned on the Website.
2.4. We reserve the right, in our sole discretion, to limit the quantities and/or types of any Products available on the Website per person, household or per order. These restrictions may include orders placed by or under the same account, the same payment method and/or orders that use the same billing and/or shipping address. You cannot purchase more than two (2) identical Products per order. The maximum number of items per order is ten (10).
2.5. We may change or discontinue a Product or any of its features, as described on the Website, at any time without notice (this does not affect orders already placed at the time of the change). During the purchasing process, we will inform you if your order cannot be processed due to the unavailability of the ordered Products.
2.6. In the event your connection to the Website fails, your selection of Products may be lost. In such case you will be required to re-enter your selection. Please note that Products in your shopping cart are not reserved and may be purchased by other customers. In no event we shall be liable to you for the unavailability of a Product following a failure or loss of your connection to the Website.
3. PRICES 3.1. Prices of Products are indicated on the Website in Euro and are inclusive of any applicable VAT, sales taxes or other taxes. Prices do not include delivery charges, which, if any, shall be added to the price of the Products and will be communicated to you during the checkout process before you confirm your order.
3.2. We make all reasonable efforts to ensure that all prices for the Products displayed on the Website are correct. Occasionally, however, an error may occur, and Products may be mispriced (incorrect price or typographical error in the price shown). In this case we will, at our discretion, (i) cancel the order or terminate the Contract (depending on when the error is detected) and notify you of such cancellation or termination, or (ii) contact you and ask you whether you wish to purchase the Product at the correct price.
3.3. We reserve the right to change the Products prices at any time and without notice, but such changes will not apply to Products for which you have received an Order Acceptance.
4. FORMATION OF THE CONTRACT – PLACING AN ORDER 4.1. The information about the Products and their prices that is displayed on the Website does not represent an offer by us.
4.2. To purchase Products on the Website, you must follow the instructions provided by the online purchase process: (i) include the selected Products (subject to the restrictions set forth in Section 2.4) in the shopping cart, (ii) fill in the order form with your personal information (name, address, email, telephone, shipping/billing address), (iii) select your payment method, (iv) accept these General Terms, (v) accept the ToU and (vi) place your order through the Website (following the relevant instructions on screen).
4.3. Before submitting your order, you will be given the opportunity to review your selection, check the total price and correct any errors.
4.4. Your order constitutes an offer to purchase from us the selected Products, under these General Terms. By placing an order, you agree to pay the price of the ordered Products.
4.5. All orders submitted by you are subject to our acceptance. Once you place your order, we will acknowledge it by email (“ Order Confirmation”). This Order Confirmation does not, however, mean that your order has been accepted. We may choose not to accept your order, in whole or in part, without liability to you. Examples of non-acceptance of your orders are as follows: (i) The Products are not available; or (ii) You do not comply with the eligibility conditions set out in Section 1.3; or (iii) You have ordered too many Products (see Section 2.4); or (iv) We are unable to obtain authorization for your payment; or (v) There is an error in the price displayed; or (vi) Reported or suspected, fraudulent, illegal or unauthorized activities, including suspected purchases for commercial purposes; or (vii) The delivery address provided by you is not a valid address; or (viii) You have not fulfilled your obligations deriving from a prior contract entered into with us.
4.6. The Contract between us and you will only be formed when you receive from us an email notification confirming shipment of your order (" Order Acceptance"). The Order Acceptance (or rejection) shall be sent to the email address provided by you in the order. The details of your accepted orders are available under “My Account - My Order” section of the Website.
4.7. In case of unavailability of one or more ordered Products, we will contact you and inform you of such unavailability. The order will be partially cancelled and you shall pay only the price of the available Product(s).
4.8. The Order Confirmation/Acceptance will include notably the order number, basic information on the purchased Products, confirmation of the price and the shipping address.
4.9. Once you receive the Order Acceptance you can no longer cancel or modify your order unless otherwise provided in these General Terms. Dispatched Products can however be returned as set out in Article 8 below.
4.10. From time to time we may invite you to pre-order certain selected Products on the Website before they are available to purchase from the stores or the Website (“Pre-Order Products”). The thirty (30) days delivery term set out in Section 6.4 will not apply to Pre-Order Products. An estimated delivery date for the Pre-Order Products will be communicated to you when we confirm your order.
Terms of Use of the Website
Date: September 2021
Welcome to www.balenciaga.com/us/ (”Website”).
The Website is owned and operated by Balenciaga, a company incorporated under the laws of France with a share capital of 23.271.525 €, registered with the Paris Trade and Corporate Register under unique identification number 775 668 122, with registered office at 40, rue de Sèvres 75007 Paris.
PLEASE READ THE FOLLOWING TERMS OF USE OF THE WEBSITE (the “ToU”) CAREFULLY BEFORE USING THE WEBSITE.
These ToU applies to your access to, and use of, the Website, and the services available through the Website (“Services”).
When accessing the Website and using the Services for the first time, you will be asked to agree to these ToU. If you do not agree to be bound by these ToU, you must cease using the Website or the Services .
We reserve the right to amend or update all or part of these ToU from time to time at our discretion. We will always post the most current version of these ToU on the Website and display the “Last Updated” date to reflect the date of the changes. Please consult these ToU from time to time to take notice of any changes we made, as they are binding to you.
Please note that, when visiting the Website for the first time after changes to the ToU have been uploaded, you will be asked to agree to the updated ToU. If you do not agree with the revised ToU, please stop using the Website.
1. Accessing the Website, Registration and Subscription to the Services
1.1. You are responsible for making all the necessary arrangements for you to have access to the Website. You may set-up an account or subscribe on the Website to our Services as available from time to time, using an email address and password (“Account Details”). You are responsible for maintaining the confidentiality and security of your Account Details and accept sole risk for all activities that occur under them (including the activities of persons who access our Website using your Account Details). You agree to notify us if you become aware of, or suspect, any unauthorized use of your Account Details. Any information and details provided by you to us must be accurate, true and up to date in all respects and at all times.
1.2. The Services are generally not intended for persons under the age of majority in your country or for adults under guardianship. If you are under this age, please do not use the Website or register for, or subscribe to, the Services. If we learn that you are under this age (or fraudulently misrepresented your age during the registration or subscription process), we will promptly cancel your registration, or subscription, if any, and stop providing you with the Services. We advise parents or guardians of minors or guardians of adults under guardianship using the Website that is important that they communicate with such minors or adults under guardianship, as applicable, about their safety online and potential risks on them.
2. Privacy and Cookie Policies
2.1 Our Privacy Policy governs the use and processing of the personal data we collect from, or provided by, you through the Website. Before uploading or providing any personal data to the Website, please read carefully our Privacy Policy https://www.balenciaga.com/en-us/legal-notices/privacy-policy/privacy-policy.html .
2.2 The Website uses cookies to monitor browsing preferences. If you have allowed cookies to be used, please consult our Cookie Policy https://www.balenciaga.com/en-us/legal-notices/cookie-policy/cookie-policy.html to find out the type of personal data that may be processed by us.
3. Use of the Website
3.1 You agree that in using the Website, you will not:
a. provide false or otherwise misleading information or impersonate another person;
b. use anyone else’s account without the permission of the account holder;
c. use the Website in any way that interrupts, causes or may cause damage to the Website, impairs the Website’s availability or accessibility or renders the Website less efficient;
d. circumvent or attempt to circumvent the Website’s security measures and tamper with the technology that forms part of the Website;
e. obtain or attempt to obtain any information, materials or documents not purposely made available through the Website through any means (such as personal data, financial or other confidential or sensitive information);
f. breach any applicable law;
g. use the Website for any unlawful purpose or in a way which infringes the rights of any third parties;
h. upload, post or otherwise transmit via the Website any content that:
(i) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libellous, racially, ethnically, religiously or otherwise inappropriate;
(ii) constitutes unauthorized disclosure of personal data or confidential information;
(iii) infringes the intellectual property rights of any party;
(iv) contains viruses or other form of malware.
3.2 We reserve the right to cancel your registration or subscription, and/or block your account and/or deny, restrict, suspend, or terminate your access to the Website and to the Services at any time, without notice and without liability to you, if your use of the Website is in breach of any of your obligations under these ToU, or any other provisions of these ToU, without prejudice to any other remedies available to us under applicable law and under these ToU.
Welcome to www.balenciaga.com (the “Website”).
The Website is owned and operated by Balenciaga, a company incorporated under the laws of France with a share capital of 23.271.525 €, registered with the Paris Trade and Corporate Register under unique identification number 775 668 122, with registered office at 40, rue de Sèvres 75007 Paris.
The Website’s publishing director is Mr. Cédric Charbit.
The Website is hosted by Salesforce.com EMEA Private Limited Company (Ltd) (Village 9, Floor 26 Salesforce Tower; 110 Bishopsgate, London, UK EC2N 4AY – +44(0)203 1477600).
You can contact us in one of the following ways:
- By telephone at +44 20 33 18 60 32
- By email at clientservice.en.emea@balenciaga.com
