balenciaga

Track order & Returns

MANAGE YOUR ORDER

Check your order, track the status, or request an exchange or refund.

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FREE STANDARD SHIPPING

Balenciaga offers three rapid and secure delivery options*.

- Standard Shipping (UPS 4 to 5 business days): Free for all orders

- Express Delivery (UPS 2-3 business days): $25; Free for orders over $3,000

- Next Day (UPS Next Day Air): $35; Free for orders over $3,000

*Presence and/or signature required for delivery

Orders are prepared and dispatched Monday through Friday when placed by 12 p. m. EST or the following business day when placed after 12 p. m. EST. Delivery time is estimated from the time your order is shipped. Potential delays to be communicated.

FREE RETURNS WITHIN 30 DAYS

Orders may be returned or exchanged with the label provided within 30 days of reception subject to conditions. Our Boutiques can also post the return package on your behalf.

ART TO GIFTING

Each order is neatly packed into one of Balenciaga iconic gift boxes. Balenciaga also offers you the option of including a personalized message card - perfect for gifts.